Locked Out

3,760 views

I just installed everything for the first time with a virtual machine and was able to successfully create the first user. Everything was looking great until I logged out and now I'm unable to login with the same email and password. When I click the Forgotten Password link, I get this error: "UserDomain.loadDirectoryproviderType() cannot processed because the directoryProviderTypeID is null".

How do I get back in?

Thanks, Frank

 

asked Oct 1, 2013 by Frank (120 points)

7 Answers

0 votes

Could you please paste the error you see on the page as well as any error logs you see in tomcat logs?

answered Oct 1, 2013 by Emily S (820 points)
I have the same problem. I am running the vmdk file. After I created the first account and then logged out, I cannot log back in again with the email and password I used to created the account. The corresponding error message in the file catalina.out looks like as below.
2014-01-07 19:13:22,023 ERROR com.ganib.security.domain.DomainAuthenticator - Error loading directory provider type: com.ganib.persistence.PersistenceException: UserDomain.loadDirectoryproviderType() cannot processed because the directoryProviderTypeID is null

        
0 votes

Hello Frank/Shengwei

Step1: Delete "mail.jar" from \ROOT\WEB-INF\lib\

Step2: Please run this SQL patch on you Ganib Local Database

UPDATE PN_USER_DOMAIN SET NAME = 'localhost' WHERE DOMAIN_ID = 1000;

Your error will be resolved and Now you will able to use the forgot password feature for Ganib

Thanks,

Jaclyn

Jaclyn N,
Ganib Support Team, Ganib Inc.
Free Signup | Free Download | Documentation
Skype ID: ganib.support
Email: support@ganib.com

 

answered Jan 14, 2014 by Jaclyn (18,310 points)
These TWO STEPS does not work. I actually did not forget my password. The log-in mechanism just does not recognize my password.
        
0 votes

I tried this and it didn't work for me. Still locked out and the "forgot password" still give the same error as above.

answered Jan 14, 2014 by Squonk (220 points)
0 votes

Hello Squonk,

I believe you are using the domain name with any ip address or any specific domain name instead of localhost, If this is the case you need to replace "localhost" from above provided SQL patch with actual domainname/ipaddress you are using.

Apart from this please ensure that you have re-started the tomacat after following above TWO STEPS. Still you are facing the problem please try to send a video.

Thanks,

Jaclyn

Jaclyn N,
Ganib Support Team, Ganib Inc.
Free Signup | Free Download | Documentation
Skype ID: ganib.support
Email: support@ganib.com

 

answered Jan 17, 2014 by Jaclyn (18,310 points)
0 votes

Nope. Still no go. Giving up. Hate debugging java so I'll check back on this project in a year or so.

answered Jan 17, 2014 by Squonk (220 points)
0 votes

Hello Shengwei/Squounk,

All the errors while installing Ganib Through vmdk file are fixed in latest release, Please try again with latest build from here..

http://sourceforge.net/projects/ganib/files/Ganib-2.0/ganib-2.0_vmdk.zip/download

For further help you can refer the below link,

http://help.ganib.com/faq/content/28/222/en/installing-ganib-with-vmdk.html

Thanks,

Jaclyn

Jaclyn N,
Ganib Support Team, Ganib Inc.
Free Signup | Free Download | Documentation
Skype ID: ganib.support
Email: support@ganib.com

 

answered Jan 24, 2014 by Jaclyn (18,310 points)
0 votes
WOOOHOOO. Version 2.0 works. Me happy!
answered Jan 24, 2014 by Squonk (220 points)
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