Timesheet from team members

Question

Neiterh admin nor the manager can see the team member timesheets both at monthly view (which seems to display no useful information since the filtering does not apply) and at weekly view.

Is there a way that the manager could check if the team members are entering the hours spent on each task at timesheet?

Answer 1

Hello,

Thank you for approaching us.
We are in the process of addressing this ticket.. Will update here as soon as possible

Thanks,

Jaclyn

Jaclyn N,
Ganib Support Team, Ganib Inc.
Free Signup | Free Download | Documentation
Skype ID: ganib.support
Email: support@ganib.com

 

Answer 2

Hello,

 

Thank you for approaching us.

 

Currently, the timesheet details for team members are displayed only to the Domain Owner in monthly view. We are in a process of developing the work permissions for Timesheet and Reports module as well. 

The weekly feature is designed such that it only shows the details of the logged in user.

 

If you are facing any other issues, Kindly feel free to contact us. We are happy to help you.

 

Thanks,

Jaclyn

Jaclyn N,
Ganib Support Team, Ganib Inc.
Free Signup | Free Download | Documentation
Skype ID: ganib.support
Email: support@ganib.com

 

Answer 3

Ok, but who is the Domain Owner, the account that is the admin (the first user that logged in) or the user that created the account?

How can I find out who this user is in my instalation?

Answer 4

Hello,

 

Thank you for approaching us.

 

The first user that logged in is the domain owner. 

 

You can identify the domain owner by below things :

- The domain owner has some by default permissions like if a user creates an account or project, the domain owner is by default present in the Account or Project(the user need not invite the domain owner explicitly).

- Also, the domain owner has some additional Settings panel which is only limited to him and is not viewed by other users. Please refer below link:

http://help.ganib.com/faq/content/32/230/en/admin-settings-panel.html

 

If you still have any issues, Kindly feel free to contact us. We are happy to help you.

 

Thanks,

Jaclyn

Jaclyn N,
Ganib Support Team, Ganib Inc.
Free Signup | Free Download | Documentation
Skype ID: ganib.support
Email: support@ganib.com

 

Answer 5

Even with the admin I could not visualize any data from the timesheet of the project members. Does the Admin has to be a member of the Account to visualize that?

Answer 6

Hello,

Thank you for approaching us.

Ideally, admin is by default the member of all the Accounts created by anyone in the domain.
Currently, admin can view how many hours has each user captured in the current month from the Timesheet Monthly view (Please refer below screenshot):

If you click on any of the working hours, you will be redirected to that users' weekly timesheet and you can see how many hours did he track on each task in the selected week (Please refer below screenshot):

Thanks,

Jaclyn

Jaclyn N,
Ganib Support Team, Ganib Inc.
Free Signup | Free Download | Documentation
Skype ID: ganib.support
Email: support@ganib.com

 

Answer 7

Hello Jaclyn,

unfortunately that screen you mentioned does not appear as the admin, what happens to my admin user is the same as to my manager user. No information regarding the hours from the team members can be retrieved.

Thanks in advance

Paulo