Why are there missing screenshots when timesheets are correct?

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My freelancer is using gTrack. And his timesheet hours seem to be correct, however, when I look at his screenshots, there seems to be a lot missing on some days and even no screenshots available for 3rd Dec. This is for freelancer named Claudiu.

 

Can you please take a look at this for me and tell me why this is? And also, is there anyway for me to know details of his recorded activity ie http://take.ms/4Fb2q.

 

Thank you
asked Dec 12, 2014 by itry3d (280 points)

1 Answer

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Hello

Thank you for approaching Ganib!

Please find our in-lined comments

My freelancer is using gTrack. And his timesheet hours seem to be correct, however, when I look at his screenshots, there seems to be a lot missing on some days and even no screenshots available for 3rd Dec. This is for freelancer named Claudiu.

If at all the end-user Checked OFF the Save and Show Screen Shot option while login with gTrack, In this case the screen shots wont be shown with Ganib. So ensure with your user that he checked ON the "Show Screen Shot" while Login. On Dec 03 It might possible that your user haven't checked ON this option.



For more information Please go through the below Link
http://help.ganib.com/faq/content/19/109/en/taking-screenshots-of-work-done-with-respect-to-tasks.html

Can you please take a look at this for me and tell me why this is? And also, is there any way for me to know details of his recorded activity ie http://take.ms/4Fb2q.

It represent the Keyboard Stroke Counter recorded with in that time interval. Here according to your screen shot 80  represents the number of Keyboard strokes recorded with in that particular time interval. It will just display the count.. No detailed activity except the screen shot and Keyboard stroke counter will be available here.
But Please let me know what you are expecting for the details of recorded activity.. so that if possible we can implement this on our future versions.

Happy Using Ganib.


 

Jaclyn

Jaclyn N,
Ganib Support Team, Ganib Inc.
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Skype ID: ganib.support
Email: support@ganib.com

 

answered Dec 12, 2014 by Jaclyn (18,310 points)
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